Return & Exchange Policy

Procedure for Returns and Exchanges
To utilize our return and exchange services, it is imperative that you contact our customer service team via email or WhatsApp within a maximum period of three days from the receipt of your order.

Exemptions
The return and exchange policy is applicable to all products we offer with the exception of the following:
• Holy Qurans, books, food items, and electronic devices, unless they exhibit a manufacturing defect, or an incorrect product was dispatched.
• All products or services under the Kindness Gifts (Ehsan Gifts) category, or provisions related to accommodation, transportation, catering, or other services offered to Pilgrims, Umrah Goers, and visitors to religious sites in Saudi Arabia.
• Custom-made products that have been developed or modified according to the customer's design requirements, unless they exhibit a manufacturing defect, or an incorrect product was dispatched.
• Products that appear defective due to misuse or improper handling by the customer.

Conditions of Adherence
The return and exchange policy adheres to the following conditions:
• The period for returns and exchanges is calculated from the date of receipt.
• The product must be in the same condition as when purchased and wrapped in the original packaging.
• The store reserves the right to inspect the product prior to refund or exchange to ensure it is in its original condition.
• The customer is responsible for paying the shipping cost both ways if they wish to replace the product.
• For international exchanges, the customer will pay the full shipping costs and must contact and coordinate with the courier company that made the delivery.
• In the event of manufacturing defects or incorrect product being dispatched, the customer will be compensated for the product value only.
• Receiving the shipment from the courier company is considered an acknowledgment from the customer that the shipment boxes were received intact and in good condition, and the box received was sealed and unopened.
• Shipping fees, customs duties, taxes, and all other fees related to international shipping are non-refundable if the order is returned or not received, except in cases of manufacturing defects or incorrect products being dispatched.
• International shipping orders are not eligible for return or exchange unless a manufacturing defect is present or incorrect products were received.
• The eligible amount for refund will be processed within 14 days of receiving the shipment back into our fulfillment center and will be sent through the same payment card or payment channel used for payment.